Mortgage Processing Administrator

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

The Mortgage Loan Processing Administrator will be responsible for the oversight of an assigned pipeline. This includes, but is not limited to, overseeing the flow of loans into and out of the Processing Administrator’s pipelines ensuring that all key milestones are being met, ensure the appropriate communication is being provided to internal and external business partners and managing to “turntimes” to an acceptable level as determined by WSFS Mortgage Management and its regulators. Additionally, the Loan Processing Administrator will be accountable for meeting the goals set forth by WSFS Mortgage Management.

Job Responsibilities:

• Work in collaboration with the Processing Team Manager.
• Responsible for identifying potential areas for process/procedural improvements and make recommendations.
• Responsible for collaborating with the appropriate WSFS Mortgage Management to assist in maintaining the department procedure manuals. 
• Perform regular processing pipeline reviews for the processing team.
• Responsible for ordering third party verifications.
• Responsible for reviewing loan files to ensure proper documentation is in the file and organized for underwriting.
• Responsible for tracking KPIs and other critical department metrics are met.

Minimum Qualifications:

• High School Diploma or equivalent required.
• Bachelor’s degree preferred.
• Experience in fast paced detail-oriented office environment
• Must have excellent oral and written communications skills, as well as excellent customer service skills.
• Must have the ability to resolve problems quickly.
• Must be able to make decisions and recommendations on difficult and important issues affecting individual loan transactions within their level of authority.
• An understanding of residential mortgages is a plus.

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.