Business Process Solutions Analyst

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

The Business Process Solutions Analyst will partner with stakeholders across the bank in analyzing and optimizing internal processes through data analysis, process mapping and recommending process-related or technological solutions to improve process effectiveness and assist the business with reporting requests to manage their operations. Reporting requests can include enhancements to current reports and/or ad hoc requests. The Business Process Solutions Analyst will be responsible for monitoring the effectiveness and implementation of initiative solutions and communicating with stakeholders through automated Power BI dashboards. The incumbent will use Microsoft Power Platform components to connect to various sources such as SQL, SharePoint, Excel, and web services. In addition, the Business Process Solutions Analyst will be expected to complete and deliver work in a timely manner, while ensuring that the SDLC lifecycle is maintained.

WSFS Bank will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from WSFS Bank now or in the future in order to retain their authorization to work in the United States.

Job Responsibilities:

• Collaborate with business SMEs to identify process inefficiencies and areas for improvement, including business discovery, gathering, and documenting business requirements, implementing process changes and monitoring progress through effective reporting.
• Analyze business process workflows and develop current and future state process maps to visualize and communicate process changes.
• Utilize Six Sigma improvement methodology to streamline operations and address process inefficiencies.
• Create technical specification documentation, standard operating procedures, and user guides specific to the SDLC lifecycle.
• Create reports to identify trends, key findings, root causes of process inefficiencies, and recommendations to stakeholders.
• Develop and lead reporting requests from departments to assist with managing daily operations.
• Facilitate Kaizen workshops to drive decision-making process improvement efficiencies.
• Lead end-to-end functional analysis and translate requirements into detail for developers and translate information into general understanding for end users.

Minimum Qualifications:

• Bachelor’s degree in Business, MIS, or related technology discipline or equivalent combination of education and experience.
• Minimum of 3 years’ experience and knowledge as a business process analyst. Banking and/or financial services industry experience preferred.
• Minimum of 3 years’ experience with Microsoft Power Platform required.
• Six Sigma process improvement experience preferred. Six Sigma certification a plus.
• Knowledge of Business Process Modeling Notation and DocuSign preferred.
• Must have the ability to understand cross-functional systems and translate business requests into technical requirements to determine the best process solutions.
• Must have strong analytical and creative problem solving, communication, interpersonal skills.

Salary Range:

Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status. For more information about Associate benefits, please visit

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.