Chief Operating Officer - Cash Connect

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

Reporting to the Director of Cash Connect, the SVP, Chief Operating Officer is a strategic and execution-oriented leader responsible for scaling a fintech-enabled operating platform, translating business strategy into execution and ensuring the infrastructure, controls, and operating model support sustained growth.  This leader brings fintech fluency, disciplined operational leadership and strategic vision to modernize cash management infrastructure while delivering trusted, regulated financial services at scale.

Job Responsibilities:

• Own end-to-end operations and operating strategy within the Cash Connect division, including cash transmissions and settlement, cash vault reconciliation, client onboarding and support functions, logistics management, vendor ecosystems and claims management – scaling these capabilities through platform thinking, automation and data-driven execution.
• Oversee staff and performance and translate business and growth strategy into operating models, KPIs, dashboards and governance structures aligned with client experience, margin and scalability.
• Own and execute strategic initiatives, driving innovation and continuous improvement.
• Ensure operational efficiency, service quality and scalability aligned with growth targets.
• Embed financial services risk management, internal controls, and regulatory compliance (SOX, audit, banking partner requirements) directly into day-to-day operations without constraining speed or innovation.
• Own strategic third-party and national cash logistics relationships, providing executive-level governance, performance management and alignment to long-term platform and growth objectives.
• Drive process automation, optimization, and service-level improvements
• Embed best disciplined and change management practices to implement strategic initiatives and programs, including change leadership practices.
• Continuously assess operational effectiveness of programs, processes, and procedures to mitigate financial risk; introduce fintech and industry best practices to strengthen scalability.
• Identify and evaluate opportunities for new service offerings, partnership and expansion.

Minimum Qualifications:

• Bachelor’s Degree in Finance, Accounting, Business or related field, or equivalent work executive level experience required.
• 15+ years of progressive leadership experience in fintech, financial services, payments, banking or regulated technology environment.
• Strategic and innovative approaches to business planning, budgeting, and management along with a sound understanding of best business practices and technology solutions.
• Strong knowledge of risk management, compliance, process improvement and vendor management.
• Effective prioritization, clear accountability, and the ability to make decisions within tight timeframes across multiple high priority projects.
• Builder mindset with a strong bias toward execution, accountability and scalable impact.
• Proven leadership ability to successfully manage through ambiguity and rapid changes.
• Excellent verbal and written communication skills, and strong presentation skills.
• Strong analytical, decision-making, and problem-solving skills.
• Strong process orientation (can manage large scale projects).
• Ability to work effectively with Senior and Executive leadership
• Executive presence and ability to lead through influence and expertise to drive strategic agenda
• Working proficiency in banking compliance laws and regulations.

WSFS Bank will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from WSFS Bank now or in the future in order to retain their authorization to work in the United States.

Salary Range:

Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status. For more information about Associate benefits, please visit

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.