Commercial Loan Servicing Specialist II

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

WSFS Bank is currently seeking a Loan Specialist for the Commercial Loan Specialist Group.  The Commercial Loan Specialist II will be responsible for supporting the Commercial division in various areas including insurance, escrows, and administration of SBA loans. 

Job Responsibilities:

• Managing internal and outsourced insurance process for commercial, small business and SBA loans as it pertains to insurance tracking including issuance of forced placement of Insurances and flood insurance checklist preparation.
• Understanding SBA loan payment processing and government guidelines for reporting and remittance of funds in various situations
• Assist with maintaining existing Escrow Disbursement and Analysis for Commercial Borrowers for Tax Payment and Hazard Insurance Premiums
• Understanding preparation of pooled loan payment and payoffs to facilitate transaction postings sent within CLS teams
• Handle incoming internal and external customer requests via phone, email and mail ensuring requests are resolved both promptly and thoroughly.
• Ensure all necessary due diligence is completed, all organizational documents have been obtained, and daily transaction reconciliations.
• Perform research as needed and escalate issues in a timely manner.
• Other duties or special projects assigned.

 Minimum Qualifications:

• College degree or equivalent experience in commercial banking.
• Must have 2+ years of experience in a Commercial Loan environment.
• Must have working knowledge of Compliance, comprehension of insurance and escrow functions as they pertain to commercial loans.
• Must have good working knowledge of Commercial loan processes
• Must have the proven ability to communicate professionally and diplomatically with internal and external customers.
• Must have the ability to research and resolve problems quickly.
• Must be able to make decisions and recommendations within their level of authority.
• Excellent oral and written communications skills. 
• Provide analysis and recommendation for improvement and efficiencies
• Excel and nCino experience preferred.

Salary Range:

Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status. For more information about Associate benefits, please visit

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.