Benefits & Leave Coordinator

Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive
Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more
We are the region's locally headquartered bank and wealth management company
We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve
We Stand For Service® is more than part of our name, it’s our mission and our purpose
The Benefits and Leave Coordinator will assist in all aspects of the day-to-day administration of the Bank’s Short-Term Disability (STD), Family Medical Leave (FMLA), American Disability Act (ADA), Worker’s compensation, and other benefits
Job Responsibilities: Assist associates in the administration of their Short-Term Disability (STD), Family Medical Leave (FMLA), and American Disability Act (ADA)
In-depth knowledge of regulations related to FMLA, ADA, STD, and State leave laws
Ability to manage high volume, inbound calls, multiple tasks, multiple priorities, with frequent interruptions
Keep records of all call conversations in leave system in a comprehensible way
Research and resolve discrepancies between associates and leave request
Maintain leave of absence documentation, files and data
Reviews file notes and explain leave process to associates and managers Compiles employee data and submits information regarding any state leave
Monitors and tracks leave of absences and follows up on required paperwork such as medical certification, request for extended leave, and other required information
Works with Business Line Human Resources, and Benefit Team keeping them informed of any employee’s leave of absence
Regular and reliable attendance Assists employees with benefits enrollment questions, new hire enrollment, open enrollment Provide ongoing support for HR, and Benefits team Ensure company benefits policy is compliant with set laws, and regulations Process all Tuition Reimbursements Minimum Qualifications: Bachelor’s degree or 2+ years of experience administering leave of absence
Working knowledge of state and federal regulatory requirements related to leave of absence, including Family Medical Leave Act (FMLA) and any state regulations
Strong phone and verbal communication skills along with active listening
Excellent organizational skills
Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment Strong analytical and critical thinking skills Ability to work well in a fast-paced, stressful, dynamic environment
Ability to multitask is essential Must have a minimum of 2 years customer service experience
Must have Microsoft Office experience
Must be friendly, outgoing and creative
Must have FMLA experience
Experience with STD, COBRA, and ADA a plus
Experience with open enrollment, and benefits changes; life events, COBRA Familiarity with benefits, and payroll software WSFS Bank is inclusive and supportive of individual needs
If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at
WSFS is an equal opportunity employer
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
At WSFS Bank we empower our Associates to forge the careers of their dreams, we guide our Customers to secure their financial futures, and we actively support our Communities so they can fully thrive
We know that when we work together and move forward with purpose a brighter path to the future lies ahead for our Associates, our Customers, and the Communities we serve
WSFS Financial Corporation (WSFS) is a multibillion-dollar financial services company
Its primary subsidiary, WSFS Bank, is the oldest and largest locally-headquartered bank and trust company in the Greater Philadelphia and Delaware region
As of March 31, 2023, WSFS Financial Corporation had $20.3 billion in assets on its balance sheet and $65.6 billion in assets under management and administration
WSFS operates from 119 offices, 92 of which are banking offices, located in Pennsylvania (61), Delaware (39), New Jersey (17), Virginia (1) and Nevada (1) and provides comprehensive financial services including commercial banking, retail banking, cash management and trust and wealth management
Other subsidiaries or divisions include Arrow Land Transfer, Bryn Mawr Capital Management, LLC, Bryn Mawr Trust®, The Bryn Mawr Trust Company of Delaware, Cash Connect®, NewLane Finance®, Powdermill® Financial Solutions, WSFS Institutional Services®, WSFS Mortgage®, and WSFS Wealth® Investments
Serving the Greater Delaware Valley since 1832, WSFS Bank is one of the ten oldest banks in the United States continuously operating under the same name.',