Consumer Quality Control Team Lead

Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive
Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more
We are the region's locally headquartered bank and wealth management company
We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve
We Stand For Service® is more than part of our name, it’s our mission and our purpose
The Quality Control Team Lead will be responsible for the development, coaching and management of Associates that are directly involved with the Quality Control Reviews and Processes for the Retail Loan Servicing Department
The incumbent will perform the daily duties of the Quality Control Specialist, including second tier review of Quality Control Teams’ noted findings
Job Responsibilities: Help mentor and coach a group of Quality Control Associates, who will be responsible for the day-to-day operations of the Quality Control Reviews
Second Tier Review of Quality Control Associates findings and maintenance
Review of Team’s output of work to ensure Quality Control is maintained and reviews are being completed timely
Side by side training and coaching
Working with Management to ensure system and product changes are implemented correctly to QC workflows and Loan Core System
Communication with team members across Retail Loan Servicing of updates, findings, and product/document changes
Customer Service for Internal and External Customers via Department Hotline, various email mailboxes, and workflow systems
Minimum Requirements: Must have 3 years of mentoring/management in a Banking institution
Must have worked for 3 years in the Quality Control Specialist role and mastered the ability to work all lending products, as it pertains to Quality Control Review
Prior Customer Service experience, including verbal and written communications
High School diploma or equivalent is required
Must demonstrate great attention to detail, and the ability to manage all deadlines and priorities effectively
Must have in depth knowledge of Banking procedures, polices, regulations and Banking systems hardware and software
Thorough and demonstrated understanding of Retail Lending Banking regulations including but not limited to Truth in Lending (Reg Z), National Flood Insurance requirements (NFIP), Biggert/Waters Act, RESPA, Fair Lending, Fair Credit Reporting Act and BSA as it relates to the Retail Lending Function Proficiency in Microsoft Office products, including Word, Excel and Power Point Must be able to multi-task and prioritize
Must have strong verbal and written Communications skills
Must have the ability to work independently without close direct supervision
WSFS Bank is inclusive and supportive of individual needs
If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at
WSFS is an equal opportunity employer
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
At WSFS Bank we empower our Associates to forge the careers of their dreams, we guide our Customers to secure their financial futures, and we actively support our Communities so they can fully thrive
We know that when we work together and move forward with purpose a brighter path to the future lies ahead for our Associates, our Customers, and the Communities we serve
WSFS Financial Corporation (WSFS) is a multibillion-dollar financial services company
Its primary subsidiary, WSFS Bank, is the oldest and largest locally-headquartered bank and trust company in the Greater Philadelphia and Delaware region
As of March 31, 2023, WSFS Financial Corporation had $20.3 billion in assets on its balance sheet and $65.6 billion in assets under management and administration
WSFS operates from 119 offices, 92 of which are banking offices, located in Pennsylvania (61), Delaware (39), New Jersey (17), Virginia (1) and Nevada (1) and provides comprehensive financial services including commercial banking, retail banking, cash management and trust and wealth management
Other subsidiaries or divisions include Arrow Land Transfer, Bryn Mawr Capital Management, LLC, Bryn Mawr Trust®, The Bryn Mawr Trust Company of Delaware, Cash Connect®, NewLane Finance®, Powdermill® Financial Solutions, WSFS Institutional Services®, WSFS Mortgage®, and WSFS Wealth® Investments
Serving the Greater Delaware Valley since 1832, WSFS Bank is one of the ten oldest banks in the United States continuously operating under the same name.',