Special Assets Portfolio Administrator

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

The Special Assets Portfolio Administrator assists Relationship Managers (RM) within the Asset Recovery Management Department (ARM) with the administrative activities linked to commercial, commercial real estate, commercial construction and/or SBA and Small Business relationships with business owners, developers, contractors and residential contract builders.  The incumbent will provide high-quality service to customers (both internal and external) that is prompt and accurate including processing, updating records, vendors, agency reports and other external / internal reporting systems applications.

Job Responsibilities:

• Coordinate deposit account openings, closings and account maintenance as directed. This includes completing all necessary forms or instructions and sending them to the appropriate departments or customer.
• Assist ARM Relationship Managers (ARM RM) by processing commercial loan advances, internal transfers, wire transfers, payments, stop payments, and payoff requests.
• Process all "special handling" (IPost Report/Exceptions) deposit accounts.
• Reconcile deposit accounts including SPE, internal and FBO accounts monthly.
• Resolve customer inquiries and/or concerns.
• Research system for customer or account information as requested.
• Prepare and distribute daily reports, including delinquent loan account reports daily.
• Reconcile Recovery and Charge Off GLs monthly and per Bank’s accounting guidelines.
• Process invoices for payments through Oracle.
• Prepare and distribute monthly spreadsheet of bills to Commercial Loan Servicing to be added to loan fees. Ensure the fees have been properly applied to loan. Upon payoff of loan, ensure fee payments have been credited to correct GL.
• Prepare expense accruals. 
• Manage the record retention processes by ensuring files and accompanying loan documents are properly and accurately cataloged and marked accordingly within bank loan systems.
• Perform general administrative duties such as preparing letters, memos, presentations and reports; sending overnight mail packages; completing expense reports and making copies for RM's.
• Monitor supply inventory for the Asset Recovery Department and re-order when necessary.

Minimum Qualifications:

• High School Diploma or equivalent; Bachelor’s Degree preferred. 
• Must have at least 3 years of experience in commercial lending, banking and/or customer service.
• Must have previous administrative experience as well as experience using Microsoft Office. 
• Must have limited knowledge of different areas of banking that provide in-depth experience in Bank products, services and the marketplace. 
• Must have experience with banking systems and loan documentation. 
• Must have basic knowledge of accounting. 
• Must have strong verbal and written communication skills, as well as, strong listening skills. 
• Must have superior customer service skills. 

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.