Fair & Responsible Banking Officer

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

The Fair and Responsible Banking Officer is responsible for maintaining an effective Fair and Responsible Banking framework around the federal laws and implementing regulations, guidance, and issues relating to fair and responsible banking. In addition, the incumbent will be responsible for developing a strong culture of fair and responsible banking, to ensure that the Bank’s customers are treated fairly, mitigating the risk of consumer harm.

Job Responsibilities:

• Implement the Bank’s Fair and Responsible Banking Program, including recommending changes and enhancements to products and process where necessary.
• Provide regulatory advice, challenge, and oversight on potential emerging fair banking risks.
• Serve as the subject matter expert across all lines of business for Unfair, Deceptive, Abusive, Acts and Practices (UDAAP).
• Analyze and implement changes and enhancement to business lines practices based on new and changing fair banking regulations, guidance, enforcement actions and industry trends.
• Maintain current knowledge of the Bank’s deposit products and services, programs, operations, systems, and controls.
• Provide oversight for the 2nd line’s risk assessment program, ensuring that risk assessments, across consumer protection laws and regulations, are completed timely and accurately, and if issues are identified, that they are remediated by the 1st line business units.    
• Review and approve marketing materials, social media content inclusive, and disclosures for compliance with applicable laws and regulations.
• Provide oversight for the Bank’s learning management system and deployment of annual educational curriculum to include monitoring Associates’ course completion rates. 
• Assist in the coordination of audit and regulatory examinations, including advance preparation. 
• Assist Deputy Chief Compliance Officer with maintaining the UDAAP policy and other applicable policies/procedures.
• Review marketing strategies, new and modified products and services, business changes, and services performed by third party vendors to proactively identify any fair and responsible banking risks.
• Stay abreast of changes to federal and applicable state banking laws and regulations affecting management, operations, and product offerings of the organization.
• Keep Deputy Chief Compliance Officer informed of progress of assignments.   
• Work with affected business units to ensure appropriate compliance with new or changing requirements. 
• Participate in compliance training to remain current with changing regulations and requirements and industry developments relative to compliance matters. 
• Serve as a Fair and Responsible Banking adviser for new business initiatives.
• Collaborate, develop, and manage strong working relationships with the first line business units.
• Manage special projects and perform other duties as assigned.
• Communicate a culture of compliance, need for effective internal controls, and high ethical standards.

Minimum Qualifications: 

• Bachelor’s degree is preferred. Educational experience through in-house training sessions, formal school, or financial industry related curriculum should apply to the financial industry or regulatory or law enforcement agency.
• 10+ years of experience in one or more of the following functional areas: attorney/legal, former regulator, compliance officer, business process, quality assurance, strategic planning, audit, regulatory examination, or project management.
• 5+ years of management experience.
• Professional accreditation such as a Commissioned Federal Examiner Accreditation, Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), Certified Risk Professional (CRP), Certified Anti-Money Laundering Specialist (CAMS), and Certified Risk and Compliance Management Professional (CRCMP) is preferred.
• Must have knowledge of consumer protection laws and regulations, and regulatory guidance/examination processes.
• Must have proven ability to collaborate with stakeholders to design, enhance, and implement both preventive and detective controls.
• Must be highly motivated with the ability to be proactive, take initiative, and carefully monitor, follow through, and complete responsibilities in a professional and timely fashion.
• Must have strong organizational and time management skills, with a demonstrated ability to meet deadlines while working independently.
• Must have proven ability to effectively train and instruct others in formal and informal settlings.
• Must have excellent interpersonal and communication skills, with the ability to interact effectively with all levels within an organization.
• Must have excellent verbal and written communications skills, including report development/presentation skills.
• Must have an understanding of large and complex financial institutions and their functions, including Risk Management, Compliance, Legal and Operations.

Salary Range:

Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status. For more information about Associate benefits, please visit

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.