Fraud Operations Manager

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

The Fraud Operations Manager is responsible for supervising the team of Fraud Team Lead(s), Analysts and/or Intake Specialists who are tasked with preventing and detecting fraud committed against the Bank and its Clients, including check fraud, wire fraud, ACH fraud, account take over, identity theft, new account fraud, elderly exploitation, loan fraud, and other types of fraud. The incumbent will ensure quality work is performed by Fraud Associates, including the accurate decisioning of alerts/referrals, the completeness of documentation of their review/actions taken, and that they meet productivity standards. In addition, the Fraud Operations Manager will formally document performance assessments, ensure departmental adherence to regulatory requirements, and coach, mentor, and guide Fraud Associates. The incumbent will collaborate with Fraud management to develop, implement, assess, and adjust fraud mitigation strategies, address and respond to Client complaints related to fraud matters, and partner with functional areas throughout the organization on new products, services, technologies, and other initiatives to ensure fraud risks are addressed.

Job Responsibilities:

• Supervise a team of Fraud Associates, including evaluating their overall performance to include the accuracy of their decisions, the proper documenting of their actions, and their productivity.
• Identify and analyze new and emerging patterns of fraud and work with internal and external stakeholders to implement new controls.
• Collaborate with Fraud management to establish fraud mitigation strategies along with continually reevaluating their effectiveness.
• Ensure departmental compliance with federally and state regulatory requirements.
• Maintain market awareness regarding new and emerging fraud trends and tools/methods to detect and prevent fraud.
• Coach, mentor, and provide guidance to Fraud Associates.
• Educate Associates in the first line of defense about current fraud trends, red flags, fraud prevention and detection.
• Address and respond to Client complaints related to fraud matters.
• Work with cross-functional teams across the company for collaboration on fraud risks on new products, services, technologies, and other initiatives.

Minimum Qualifications:

• Bachelor's degree in a relevant discipline such as Accounting, Finance, Business Administration, Criminal Justice, Cybersecurity preferred, or equivalent relevant experience
• 10+ years of experience working at a financial institution preferred.
• 5+ years of experience working in fraud/risk management preferred.
• Professional certifications preferred to include the Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners, Certified Financial Crimes Investigator (CFCI) - International Association of Financial Crimes Investigators, Certified Anti-Money Laundering Specialist (CAMS) – Association of Certified Anti-Money Laundering Specialists, and/or Certified Cyber Crimes Investigator (CCCI) - International Association of Financial Crimes Investigators.
• Supervisory experience preferred.
• Strong verbal and written communication skills including a demonstrated ability to communicate effectively with all levels of the organization.
• Strong analytical and problem-solving skills.
• Ability to multi-task, adapt to changing priorities, and thrive in a fast-paced, deadline driven environment.
• Strong time management and organizational skills.
• Ability to work in a collaborative environment as well as independently.
• Ability to manage time-sensitive projects.
• Ability to lead and manage direct reports, including training, mentoring, and counseling.
• Strong knowledge of banking regulations, especially those pertaining to the fraud function, including the Bank Secrecy Act, Regulation CC, and the Electronic Funds Transfer Act.
• A working knowledge of bank products, services, bank systems and transaction types are preferred.
• Familiarity with automated fraud transaction monitoring systems is preferred.

Salary Range:

Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status. For more information about Associate benefits, please visit

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.